Privacy Policy

Effective Date: October 14, 2024

This Privacy Policy outlines how HALITI VIET NAM COMPANY LIMITED (referred to as "Company," "we," "us," or "our") collects, uses, and protects personal information. Our goal is to ensure transparency, security, and compliance with global privacy regulations. If you have any questions or concerns, please contact our Data Protection Officer at HALITI VIET NAM COMPANY [email protected].

1. Policy Scope: This Privacy Policy applies to all users of our services, including but not limited to visitors to our website, app users, and customers of our products and services. When we refer to “Company,” “we,” “us,” or “our,” we are referring to the HALITI VIET NAM COMPANY LIMITED entity responsible for handling your personal data.

2. Commitment to Privacy: We are deeply committed to maintaining the trust and privacy of our users. This Privacy Policy explains how we handle your personal information, the purpose of its collection, and the measures we take to keep it secure. We adhere to global data protection laws, including but not limited to:

- General Data Protection Regulation (GDPR): Applicable to users in the European Union.

- California Consumer Privacy Act (CCPA): Applicable to California residents.

- Virginia Consumer Data Protection Act (VCDPA): Applicable to Virginia residents.

- Personal Information Protection and Electronic Documents Act (PIPEDA): Applicable to users in Canada.

- Any other applicable data protection laws relevant to the regions in which we operate.

We collect a wide range of information to provide and enhance our services. This data can be categorized into Personal Information, Anonymous Information, and Aggregate Information.

1. Personal Information: This is any data that can be used to identify you directly or indirectly. It includes:

- Contact Details: Your name, email address, postal address, and phone numbers.

- Demographic Information: Gender, age, date of birth, and your image (if applicable).

- Account Information: Username, password, and any pictures associated with your profile.

- Sensitive Information: Biometric data, geolocation, financial information, government-issued ID (such as a driver's license), and other sensitive identifiers.

- Communication Records: Emails, postal mail, phone conversations, and other forms of communication you engage in with us.

- Third-party Data: Information about your use of our services obtained from external platforms or partners.

- Location Information: Data derived from your mobile device or IP address that helps determine your physical location, subject to legal permissions.

- Device Information: Technical details about your device, including hardware model, operating system, unique device identifiers, browser type, and IP address.

2. Anonymous Information: Data that cannot be used to directly or indirectly identify you. If this anonymous information is linked with personal data, we will treat it as personal information.

3. Aggregate Information: Compiled data that provides insights into groups or categories of users without identifying individual customers.

Our platform uses various technologies to collect data and improve your experience. These include cookies, APIs, mobile device identifiers, and web beacons.

1. Cookies: Small text files placed on your device to store preferences and help us understand your interaction with our services. You can manage cookies via your browser settings, but disabling them may limit functionality.

2. APIs (Application Programming Interfaces): Enable communication between different software systems. APIs are essential for the integration of our services with third-party platforms.

3. Mobile Device Identifiers: Unique identifiers (such as Apple’s IDFA or Google Advertising ID) are shared with advertisers for targeted marketing. These can be managed in your device settings.

4. Pixel Tags/Web Beacons: These are small pieces of code embedded on web pages and emails that track user interactions. For example, we use them to determine whether an email has been opened or a specific ad has been clicked.

5. Event Tagging: Tracks actions like application installs, purchases, and other interactions to measure performance and analyze trends.

We gather information through direct interactions with you and via automated technologies:

1. Direct Interaction: This includes information you provide when visiting our site, registering for services, filling out forms, responding to surveys, or communicating with us through any medium (email, phone, live chat, social media, etc.). Telephone and video calls may be recorded for training and quality control purposes, with your consent.

2. Automated Data Collection: We use cookies, APIs, pixel tags, and other technologies to collect data about your usage patterns on our platform, such as pages visited, time spent, and your preferences.

3. Third-party Sources: We may also collect information from external platforms, partners, or public sources to verify or update the information you have provided.

We use the data collected to provide, improve, and personalize our services. Specific uses include:

1. Service Delivery: To process your registration, manage your account, and prevent fraud or unauthorized activity.

2. Customer Service: To respond to inquiries, resolve issues, and provide support.

3. Personalization: To tailor content and user experience based on your preferences and usage.

4. Marketing and Communication: To contact you about new products, services, and promotions via email, phone, social media, or other means.

5. Legal Compliance: To meet regulatory obligations, such as fraud prevention, and to cooperate with legal authorities where necessary.

6. Market Research and Analytics: To better understand user behavior, monitor trends, and refine our products and services.

Depending on the applicable laws in your region, you have various rights regarding your personal data:

1. Right to Access: You can request to access the personal information we hold about you.

2. Right to Correct: If your data is incorrect or outdated, you have the right to request corrections.

3. Right to Delete: You may request that we delete your personal information under certain circumstances.

4. Right to Object: You can object to the processing of your data for direct marketing purposes, including profiling related to direct marketing.

5. Right to Withdraw Consent: If you have given consent for data processing, you have the right to withdraw it at any time.

6. Right to Use an Authorized Agent: If you wish to appoint an agent to exercise your rights, you may do so by providing evidence of the agent’s authorization.

We prioritize the security of your data by implementing advanced security measures, including encryption, firewalls, and access controls. Our systems are regularly monitored and updated to prevent unauthorized access, alteration, or data breaches. In the event of a breach, we will notify you promptly and comply with legal requirements for reporting.

We retain your data only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. When data is no longer needed, we will securely delete or anonymize it.

We do not sell or rent your personal data. However, we may share it with:

1. Affiliates: Other companies within the HALITI VIET NAM COMPANY LIMITED group.

2. Service Providers: Third parties that assist us in delivering our services, such as payment processors or IT providers.

3. Legal Obligations: When required by law or in response to lawful requests from public authorities, such as for national security or law enforcement.

4. Business Transactions: If we undergo a merger, acquisition, or asset sale, your data may be shared with the new entity.

All third-party partners are required to maintain the same standards of data protection that we adhere to.

We may periodically update this Privacy Policy to reflect changes in our practices or legal obligations. Any changes will be posted on our platform, and where required, we will seek your consent. We encourage you to review this policy regularly.

For any questions about this Privacy Policy or your personal information, please contact our Data Protection Officer at HALITI VIET NAM COMPANY [email protected].

This Privacy Policy is effective as of October 14, 2024, and supersedes any previous versions. By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.